Complaint Letter

Description

 

Complaint letter is a letter to a company or supplier of goods and services as a result of services or goods we buy are not in accordance with what we expect or not good. of the claims in the letter trade is usually made when consumers feel uncomfortable or dissatisfied with some things, such as:

1.      Delay goods arrive at the destination with the time that is far from the promised producer.
2.      The amount of goods ordered are not in accordance with the number of items sent or received by consumers.
3.      The quality of the goods not in accordance with the expected consumer.
4.      There was damage to the goods when delivered.
 5.      Service employees who are not in accordance with the customer wants.
 

However, complaints or any form of any claim certainly will not be easily accepted by the receiving party complaints. Need to be accompanied also some evidence that proves that we as consumers who are experiencing disappointment because some complaints. To formalize a claim letter to the letter of trade, as the consumer is required also attach a receipt of payment when the purchase. Thus, if the evidence is enough, consumers can also take the following action:

1.      Cancel the purchase of goods
2.      Ask the rebates on producers
3.      Goods are damaged or lost, can be held accountable by demanding compensation in the form of new stuff.
4.      Damage to goods or other complaint form can be held responsible like with any pecuniary loss by the corresponding amount.
 

Interest Complaint Letter

To convey discomfort or incompatibility of a service, goods, etc. As a consumer, expect no action from the company to handle the complaint. And as a criticism of the company so as not to repeat mistakes in the future.

Example :

Exercise:

Fill the letter with following word:

terminate the contract of cooperation when it receives damage to the computer again

6.       How does the follow-up of complaints in the report?

a.       Complaints will be received and proceed to the parts authorized, then dealt for solutions that don’t harm the buyer and seller

b.      Leave it alone

c.       Return the money

d.      All answers are correct

7.       Why does it take countermeasures based on the complaint?

a.       That customers liked to employees

b.      So that the company is more famous

c.       So that companies benefit

d.      So that customers get the satisfaction of the company's service and regain the trust of customers.

8.       How do I file a complaint against the service?

a.       Memo

b.      Inquiry Letter

c.       By letter of complaint

d.      By letter of congratulation

9.       How to convince the company to the truth complaint?

a.       Through evidence of transactions

b.      include purchase receipt

c.       If the complaint is such damage could include photographic evidence, and if the complaint delay in delivery of goods can show the agreement

d.      All answers are correct

10.   What to do if the complaints were never addressed the company?

a.       Can through legal channels such as the police.

b.      Leave it alone

c.       Sue company

d.      All answers are correct

Answer Key:

1.      Inform
2.      Damages 
3.      Working
4.      Evidence
5.      Cooperation
6.      A
7.      D
8.      C
9.      D
10.  A